LEGAL
Legal Documents
Review and download all agreements, service attachments, and policy documentation that govern our partnership.
Master Services Agreement
The foundational agreement governing the relationship between On-Time MSP and your organization. Outlines terms, responsibilities, limitations of liability, confidentiality obligations, and general provisions that apply to all services.
Service Attachment for Managed Services
Defines the scope, delivery model, and support structure for managed IT services. Covers monitoring, help desk, patch management, endpoint protection, and ongoing strategic guidance.
Service Attachment for Compliance Services
Outlines compliance-specific services including risk assessments, policy development, audit support, and regulatory alignment for healthcare, legal, and financial industries.
Service Attachment for AI Services
Covers terms specific to AI-powered services including data usage, model transparency, output ownership, and responsible AI deployment practices.
Schedule of Services
A detailed listing of all services available under the Master Services Agreement, including descriptions, categories, and applicable service tiers.
Data Processing Agreement
Governs how On-Time MSP processes, stores, and protects client data in compliance with applicable privacy regulations and data protection standards.
Service Level Objectives
Defines the performance benchmarks and availability commitments On-Time MSP targets, including response times, resolution windows, and uptime guarantees.
Have questions about any of these documents?
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